Dataflex products represent your company’s presence at an end user premises and the Dataflex Premium Services provide the assurance you need to protect your CPE investment and achieve higher levels of customer satisfaction.  

 

Each of the Premium Services on offer is described below. If you require more information on any of these services or would like to take out a service contract then please contact our sales team. 

 

Existing Premium Service contract holders and accredited Partners may login here.

 

If you believe you have purchased a contract but do not already have a login you will need to register with us first.

 

 

Enhanced Support

 

Technical support on all Dataflex products is provided by our Technical Assistance Centre (TAC), staffed by a team of technicians dedicated to providing quick and accurate responses to all issues and enquiries no matter how challenging.

 

With access to Dataflex’s technical design and engineering staff the TAC provides a full 4th line support service issuing hardware, firmware and software fixes and managing customer change requests and suggestions. 

 

Basic TAC support is available during business hours Monday to Friday via the technical enquiry pages and free resources on our site. However, partners and subscribers to Enhanced Support packages enjoy direct, priority access to feature rich facilities including the TAC Knowledge Base and TAC On-Line trouble ticket system. This allows your 1st & 2nd line support personnel to submit, amend, monitor progress and run management reports for their issues 24/7.

 

In addition to these benefits, subscribers who take out the Extended Hours option can receive support via the TAC Hotline 0800-1730 CET Monday to Sunday with highest priority resolution and escalation.

 

 

Software maintenance

 

In an environment of constantly changing standards this service provides the protection your investment deserves. This service is designed to provide the latest firmware and software updates including bug fixes and new developments via our secure Download Centre. Other features include technical bulletins, notices of new products and features, compatibility and network implementation. Subscribers to this service automatically receive access to our document download area containing user guides, technical manuals and training material.